Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.
We want you to be totally satisfied with anything that you purchase from the Swimwell Scotland website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date of dispatch for a refund or exchange.
Please note that these return guidelines only apply to products purchased on the Swimwell Scotland website. We cannot accept returns of product purchased elsewhere.
In order to return your order by post, please send to Swimwell Scotland, 18 Stoneyhill Court, Musselburgh, EH21 6SD. Please note that as we do not accept any liability for items that are mislaid whilst in transit; we highly recommend that any parcels returned to us are sent via registered post and that you retain your receipt until you have received your refund. Complete the return form along with the reason return number in the “Reason for Return Definitions” column and make sure to include this form inside the box. Click on the link below for a return slip.
Click here to download the Swimwell returns slip: Swimwell returns slip
We are happy to offer a refund on all swimwear items providing they are returned within 14 days unworn, in resaleable condition, with any tags and swing tickets still attached and the original hygiene strip, where applicable, intact. Please ensure that all swimwear items are tried on over underwear as we will not accept returns on items that have been worn or soiled.
If you wish to exchange an item, please return the goods as above along with your returns slip ensuring the “exchange required” box is ticked. Below this box please include the name, colour, size & price of the product you would like to be sent as an exchange. Our customer services team may need to get in contact with you regarding this.
If you cannot find a returns slip in your parcel you can download one by clicking on the link below:
Click here to download the Swimwell returns slip: Swimwell returns slip
Under the Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel orders for certain items purchased from our website within a statutory cooling-off period. This is normally 7 working days from the day after the date on which the item in question was delivered.
To cancel your order, please provide us with written notice by post to Swimwell Returns Department, 18 Stoneyhill Court, Musselburgh, East Lothian, EH21 6SD or by email to info@swimwellscotlandltd.com, in each case within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date.
If you exercise your right of cancellation after the item has been delivered to you, please replace the item securely in its original packing and return it to us with your dispatch note to the above address.
A refund will be made by cheque and will be for the full amount of the goods purchased including any delivery charges and card processing charges. However, please note, that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.
If for any reason you have a query regarding the delivery of your order, you can contact us at: info@swimwellscotlandltd.com and we will advise you of the status.
Please remember to include your order number (if known), your full name and postcode when corresponding by email.
United Kingdom Standard Delivery £2.95 We aim to deliver orders to UK mainland addresses within 3-5 working days after receipt. However during sale periods and bank holidays parcels may require longer to be delivered. Please allow 7 days before contacting our customer services department.
You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date or to pick your parcel up from the carrier’s depot or local sorting office. Please note we ship most standard class orders using Royal Mail 2nd class post.
Can I change my delivery address once I have placed my order? As long as it hasn’t been processed we are able to change your delivery address.
What if I am out when my order is delivered? Our carrier will leave a card, you may have to collect from your local collection office or rearrange the delivery with the carrier company.
Do you deliver outside of United Kingdom? Unfortunately we are only able to deliver to addresses with a UK postcode at this time.
Can I recycle my packaging? Most waste packaging can be recycled. To help you recycle your empty packaging; we support the national recycling programme. Visit www.recycle-more.co.uk for more information on how to recycle including tips and locations that will take your recyclable waste.