Payment/registration information
A registration form must be completed for all swimmers. This must be done prior to the lesson start date.
Debit cards are not subject to charges, credit cards will be subject to an additional 2% per transaction. No provisional bookings will be taken under any circumstances.
Cancellations
Customers who cancel at least 2 weeks before the term begins will receive a full refund.
Customers who cancel less than 2 weeks before the term begins will receive a full refund — minus an admin charge of up to £20.
Once your swim lessons have started, we regret that we cannot issue refunds or credits.
For private lessons is you fail to arrive or do not give the office at least 48 hours notice of cancellation, the full charge for the lesson will be taken and no refund will be offered.
Lessons will be in line with school terms and will take into account the main school holiday periods. As public holidays are not the same for every school, some lessons will take place on local public holidays. Make-up lessons will only apply to lessons missed in the unlikely event of a pool closure.
Pool Closures
Any missed lessons will be added onto the end of the current block. If a swimmer is not returning at the end of the block a catch up lesson will be offered. No refunds will be given.
Pool Etiquette
Swimwell babies forbids the right to reproduce any part of our lessons in any form (i.e. internet, DVDs. Photographs etc). All Swimwell babies photography and logos are the copyright of Swimwell babies. Any scanning or reproduction of any Swimwell babies material without our written agreement will be regarded as being in breach of our copyright.
Our child protection policies follow the ASA/SASA guidelines. Photography of swimmers in our lessons is not permitted at any venue.
Swimwell babies reserves the right to use our underwater photographs for publicity material purposes. Please ensure you have completed a Swimwell babies photography consent form prior to your lesson commencement date.
On the rare occasion the class your child attends falls below the minimum participants required, Swimwell reserves the right to terminate the class time and offer customers an alternative. No refunds will be offered.
Unfortunately teachers get ill like everyone else and therefore Swimwell Scotland Ltd reserves the right to use alternative teachers qualified to an appropriate level should your regular teacher be unavailable. We may also on occasion amalgamate classes, in this circumstance we will not go over our published ratios.
All babies/toddlers must wear a double nappy system. Always change your baby on the floor using a suitable changing mat. To avoid accidents do not use any raised area including benches when changing your baby.